Smart home users generally have a poor experience. How can we do a good job in smart home?

Even if the smart home industry is like a cloud, there are still no leaders, and most of them are playing ecological cards and establishing control centers. For example, the Homekit platform is added to iOS10, and the iPhone has become the control center. Unfortunately, even if it carries all of Apple's ambitions for the layout of the smart home ecosystem, there are few users.

Smart home users generally have a poor experience. How can we do a good job in smart home?

Although the smart home market is large, the user experience is often criticized by people. According to statistics, only about 10% of the Internet of Things products sold are activated and used all the time, and this also includes products such as smart bracelets, which are enough to show the crux of the current smart home. Even so, how can we do a smart home?

Smart homes are not open enough and need to speed up the establishment and unification of standards

In the smart home scenario, a series of smart items such as TVs, air conditioners, refrigerators, and robots are all placed on the Internet of Things. People can implement control on smart terminal hardware such as mobile phones and robots through voice and other methods. In theory, smart home can greatly improve the convenience of life. However, in actual operation, we have found many problems, such as the inability to interconnect due to the island state of the intelligent system among various home appliance companies.

As we all know, the "not open principle" has become a major key factor that affects user experience and restricts the development of smart homes. Under this prerequisite, if the individual pieces of the smart home purchased by the user belong to different manufacturers, it may mean that he needs to download multiple APPs on his mobile phone to control all household items.

Of course, many smart home manufacturers have also realized this problem and made efforts for it, such as Changhong and Haier. However, these are not enough. In order to better improve the user experience, more manufacturers are needed to join in and develop a uniformly recognized standard in the industry.

Smart home needs "smart" to be human-centered

"The essence of technology is to serve people instead of restricting them. In the past, many intelligences were false propositions. While increasing the price and cost of users, it also increased the time cost due to factors such as inability to use and frequent manual operations. Bringing convenience to users.” said Zhu Hongyun, manager of Changhong CHiQ-Life's innovative service design.

From this passage, we can understand a fact of the current smart home: smart is not "smart". Because they are not smart, it is difficult for the elderly, children and other groups who are not familiar with smart operations to get started; because they are not smart, users need to operate the next instruction... In general, not being “smart” makes the user experience cumbersome, which is not Not convenient.

In this regard, Broadlink CEO Liu Zongru said: "To open the market, it is necessary to solve the problem of intelligence. The development of artificial intelligence technology is the next dawn of the smart home market."

Indeed, the addition of voice recognition technology saves people a part of the manual need, but it does not really reflect the value of smart home "smart". The "intelligence" of the smart home should take the initiative to start the service when the user needs it, instead of following the user's instructions step by step.

For example, when the user says "I'm hot" and "Why is this hot", the AI ​​will associate with the equipment at home and make a comprehensive judgment: Maybe the air outside is very good, and it can be satisfied by opening the window. There is a demand; maybe the PM2.5 outside is very high today, then the air conditioner should be turned on to cool down, and then the air purifier should be turned on to optimize the indoor air quality.

Therefore, this requires a real-time intercommunication of information between multiple sensors or technical modules. Taking the previous scenario as an example, after learning the user's needs through voice technology, the visual sensor, temperature sensor, etc. will also be activated to learn a variety of information. Based on this information, the smart home control system can make the above corresponding decisions.

Concluding remarks

It can be said that the current prospects for smart homes are still bright. However, because of the poor user experience, although many people will buy smart home products, the final result is nothing more than several: either consumers ignore this feature because they don’t use it, or consumers are feeling fresh in the past , Or it is not convenient enough and left aside.

From this point of view, under the premise of poor user experience, the current situation of smart homes may not be as comforting as the statistics seem. At a certain level, the so-called market always seems to have some "nothingness" before it has grasped the users tightly.

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